Booking & Cancellation Terms

Terms & Conditions

1. Each Cottage may be occupied by not more than the number of persons stated at the time of booking. The persons specified in the booking form (applicant(s)) are the only people entitled to occupy the Cottage. Each Cottage may not be occupied before 4.00pm on the day of arrival unless by prior arrangement.
2. All bookings are considered provisional until a completed booking form is received at the time of booking the full amount shall be taken from you card.
3. Your cottage shall be available from 16:00 on the day your booking starts. Cottages must be vacated by 10.00am on the date of departure and the keys handed to reception by that time.
4. Cottages must be left in a clean and tidy condition when departing. The Owners reserve the right to charge a fee of £75.00 for the cleaning of Cottages that are not left in a reasonable and satisfactory manner.
5. Cottages are fully equipped with hand towels, bath towels, and toilet rolls.
6. Beach towels need to be provided by the applicants as the linen provided is for use in the Cottage only.
7. All damages, breakages and losses must be reported immediately to reception and paid for prior to departure. We reserve the right to charge for any breakages and damage discovered after the property has been vacated providing the guest has been notified within 24 hours of the departure.
8. The Owners of Stoneleigh Village are not responsible for any loss, damage or injury (whether direct or consequential) sustained by applicants or members of the applicant's party in the course of or arising out of a visit or proposed visit to Stoneleigh Resort.
9. No equipment, apparatus, meter or appliance in the Cottage may be improperly used, tampered with or damaged. All damages or injury resulting shall be the responsibility of and charged to the applicant(s).
10. Cancellations must be made in writing and can be accepted up to 6 weeks before commencement of the holiday period. Holidays cancelled without the above notification will be invoiced in full. You are advised to take out a cancellation insurance.
11. Cancellations prior to 6 weeks will be subject to an administration fee of £35.00.
12. Applicants and members of their party agree not to cause a nuisance or annoyance to the Owners, guests or visitors to Stoneleigh Village.
13. No caravan, boat, trailer or tent shall be brought to the Holiday Cottage without obtaining prior written consent from the Owners.
14. Vehicles shall only be kept in the parking areas provided and are parked at Stoneleigh Village entirely at the vehicle owner's risk. No parking on the grass areas is permitted.
15. Smoking Policy: Smoking is not allowed in any area of the clubhouse or within the Cottages. Smokers are permitted to use the smoking shelters provided only.
16. The bar, restaurant and leisure facilities are closed until December 2014 when the refurbishment will be complete.
17. Pets are permitted in all Cottages provided notification was given at the time of booking. Pets must be kept under control at all times and are not allowed on the furniture in the Cottages nor in the bedrooms nor be left unattended for any excessive period of time. Please do not allow your dog to foul any of the public areas and ensure that any fouling is collected and deposited in the appropriate dog waste bins provided. Dog walking areas are available.
18. Select Villages reserves the right to amend these Terms and Conditions of Booking from time to time without giving prior notice.

Cancellations & Refunds

1. Cancellations must be made into Select Villages in writing Select Villages
2. Cancellations made:
   4 weeks prior to the arrival day shall be subject to an admin charge of £50.00.
   4 weeks or less prior to the arrival day are non-refundable.
3. No Show will be charged fully and no refunds will be made.
4. The Holiday Makers are advised to procure cancellation insurance.